Mission Statement Hale’s Air Conditioning and Heating exists to provide the highest level of reliable service available for our customers’ comfort needs. Hale’s will always strive to provide the best possible solution that is safe, effective, ethical and within budget. We will retain and encourage continued business from our customers by efficiently and courteously satisfying their needs. Hale’s will respond promptly to any complaint. We will protect our customers from deceptive practices in our industry by offering a wide range of services to honestly meet our customers’ needs and providing free advice and referrals for services we don’t currently offer. Hale’s will guarantee all work performed. We will honor our guarantees from our customers perspective by making sure any gray areas favor our customer. Our Preventive Maintenance program will provide property owners with true cost savings due to efficiency of operations, extended equipment life, and minimized down time. Hale’s will hire and employ quality-minded people that are friendly and of the highest integrity. We will work together as a team, striving to improve without placing blame for the past. We will provide the on-going training necessary to maintain our knowledge and professionalism and to keep the leadership edge in our industry. We will strive for corporate profitability that will enable us to thrive and grow. We will return to the community some of the profits gained there. The customer will be our BOSS. We will ask for our customers’ feedback and improve our services to meet our customers changing needs. We are in the business to serve you…our customer.